Frequently asked questions

3D Secure (3DS) is an authentication method that provides an additional layer of authentication for credit card transactions, which is implemented by your bank and card scheme to reduce online transaction fraud. 3DS aims to verify customers’ identity with the card issuer during payment.

We accept major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and other secure payment methods available at checkout.

At the moment, we only ship within the United States. We do not offer international shipping.

Shipping costs vary depending on the weight of your order, your location, and the shipping method selected. You can view the shipping costs during the checkout process before finalizing your purchase.

Delivery times depend on your location and the shipping method selected. Typically, orders are processed within 2 business days, and standard shipping takes approximately 7 days for delivery.

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return the item within [Z] days of receipt for a refund or exchange. Please refer to our Return Policy page for detailed instructions and eligibility criteria.

Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment online.

If you receive a damaged or defective item, please contact our customer service team within [X] days of receipt. We will assist you in resolving the issue promptly, either by issuing a replacement or providing a refund.

For any questions, concerns, or assistance with your order, you can reach our customer service team via email at [email protected] . Our representatives are available  24/7 to assist you.

At this time, we do not offer gift wrapping or personalized messages. However, we are constantly expanding our services, so please check back for updates.